3ok Privacy Policy

1. Introduction

Welcome to 3ok.world. This Privacy Policy ("Policy") explains how 3ok ("we", "us", "our") collects, uses, stores, and protects your personal information. By using our platform, you agree to this Privacy Policy.

3ok believes privacy is a fundamental right. We want you to enjoy our platform with complete peace of mind — which is why we're fully transparent about how we use your data. This policy has been written in plain language with our Bangladeshi users in mind.

This Privacy Policy applies to all 3ok services — including the website, mobile app, live chat support, and any other channel through which services are provided. For any questions, email us at support@3ok.world.

2. What Information We Collect

To keep the 3ok platform running smoothly and deliver the best experience, we collect the following types of information:

We do not collect any information beyond what is listed above. Sensitive data — such as religious identity or political views — is never collected without your explicit consent.

3. How We Collect Information

We collect information in several ways:

• Directly from you: When filling out the registration form, updating your profile, sending a support message, or making a payment.
• Automatically: When you use the platform, certain technical information is automatically collected through cookies and log files.
• From Third Parties: Certain information may be obtained through payment providers or identity verification services.
• From public sources: Publicly available information may be verified for fraud prevention purposes.

4. How We Use Your Data

3ok uses your data only for the purposes listed below. We never use your information unnecessarily.

• Service operations: Creating accounts, processing transactions, and distributing rewards.
• Identity Verification: Completing the KYC process to prevent fraud and money laundering.
• Customer Support: To resolve your questions or complaints quickly and effectively.
• Security Verification: Detecting unauthorised access, fraud, and suspicious activity.
• Service improvement: Analysing user experience to improve the platform.
• Promotional Communications: Sending you offers and bonus information with your consent.
• Legal obligations: Complying with applicable laws and regulatory authority directives.
• Responsible Gaming: Identifying problematic gaming patterns and intervening in a timely manner.

Your data will only ever be used for the purpose it was collected. If it needs to be used for a new purpose, you will be informed separately.

5. Data Sharing Policy

3ok does not sell your personal information to third parties. However, limited data sharing may be necessary in certain situations:

• Payment Providers: Necessary information is shared with approved payment partners, including Mobile Pay, Nagad, and Rocket, to process transactions.
• Identity verification services: Required documents may be shared with approved verification services as part of the KYC process.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Technology partners: Selected cloud and cybersecurity partners involved in platform operations may access limited data, but are bound by strict confidentiality agreements.

6. Cookies Policy

3ok uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and platform security. Disabling these will prevent the platform from functioning correctly.
• Functional cookies: Remembers your preferred language and settings.
• Analytics Cookies: Helps us understand which pages are being used and by how many users. This data is anonymised.
• Marketing Cookies: Used to show relevant offers. You can turn this off at any time.

You can delete or disable cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7. Data Security

3ok uses industry-standard security measures to keep your data safe. Key features of our security framework:

• SSL/TLS Encryption: All data transmitted via the website and app is carried over encrypted channels.
• AES-256 Encryption: All stored data is protected with the highest standard of encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Restricted Access: Only authorized personnel have access to the data they need.
• Regular security audits: Regular system audits are conducted by external security experts.
• Data backups: Regular backups are in place to protect your data from loss.

8. Your Rights

As a 3ok user, you have the following rights over your personal data:

To exercise any of the rights above, email us at support@3ok.world. We typically respond within 30 days. Please note that certain data may not be deletable due to legal obligations.

9. Data Retention Period

3ok does not retain data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: Retained for legal purposes for up to 5 years after the account is active and after closure.
• Transaction Information: Retained for up to 7 years in accordance with financial regulations.
• KYC documents: Retained for up to 5 years after account closure.
• Communication history: Support messages are retained for up to 2 years.
• Marketing information: Deleted immediately upon withdrawal of consent.

Once the retention period ends, data is securely deleted or anonymized. Certain information may need to be retained for a longer period due to legal obligations.

10. Children's Privacy

3ok's services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If we become aware that a minor has created an account, it will be closed immediately and all associated data will be deleted. If you believe your child is using 3ok, please contact us right away.

11. Policy Changes

3ok may update this Privacy Policy from time to time. Changes may be prompted by new regulations, technological updates, or improvements to our services.

For significant changes, we will notify you in advance via your registered email or a platform notification. For minor updates, the date at the top of this page will be revised accordingly.

Continuing to use the platform after any changes are made will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

12. Contact

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch with us:

• Email: support@3ok.world
• Live Chat: Log in to the platform and start chatting right away
• Support Hours: 24 hours a day, 7 days a week

We typically respond to data-related requests within 30 days. For urgent matters, please reach out via live chat.